Terms of Service

These Terms of Service ("Terms") govern your use of Maily Pop, a virtual mailbox service operated by Houston Automation Lab ("Maily Pop", "we", "us"), a USPS-registered Commercial Mail Receiving Agency (CMRA) at 7814 Laurel Gem Dr, Houston, TX 77016. By creating an account or using the service, you agree to these Terms.

Maily Pop gives you a private mailbox number (PMB) at our Houston address. We:

• receive letters addressed to your PMB and photograph the outside of each envelope;
• open and scan the contents when you request a content scan;
• shred mail when you request it; and
• show your mail, scans and AI-generated summaries in your online dashboard.

We accept letter mail only. We do not accept packages or parcels, and we may refuse or return any item we cannot accept.

Federal postal rules require every CMRA customer to complete USPS Form 1583, have it notarized, and provide two forms of identification. We can create your account before this is done, but we cannot receive mail on your behalf until your notarized Form 1583 has been received and approved. We may reject a submission that is incomplete or does not match your identification, and ask you to resubmit.

If you request a custom name on your mailbox, we may ask for a supporting document and may decline names we cannot verify.

• Pop costs $9 per month and Big Pop costs $19 per month, billed in advance through our payment processor, Stripe.
• Each plan includes a monthly allowance of content scans. Extra content scans cost $1 each and can be bought as credits.
• Unused monthly scan allowance does not roll over. Extra scan credits you buy do not expire for as long as your account is open.
• Plan changes you request take effect at the start of your next billing period. You can cancel a pending plan change before then.
• We may change prices at any time. We will email you when we do, and the new price applies from your next billing period.

You can cancel at any time from the Account tab of your dashboard. To protect you, we email a confirmation link that you must open while logged in and confirm by typing DELETE.

When you confirm cancellation:

• your subscription ends immediately and is not prorated, so the current billing period is not refunded;
• your PMB number is permanently retired and will not be reassigned to you or anyone else;
• we stop processing mail sent to your PMB; and
• we remove your personal details from your account, and delete your stored mail images and documents 30 days later, as described in our Privacy Policy.

Cancellation cannot be undone. Any physical mail that arrives at your retired PMB after you cancel is shredded.

If you were charged after you asked to cancel, email hello@mailypop.com with your PMB number and we will review a refund.

You agree not to use Maily Pop:

• for any unlawful purpose, including fraud, identity theft or evading law enforcement;
• to receive items that are illegal, hazardous or prohibited by USPS rules;
• with false identity information or someone else's identity; or
• to interfere with the service or access other customers' accounts.

We may suspend or close accounts that break these rules, and we cooperate with USPS and law enforcement as the law requires.

Keep your password secure. You are responsible for activity on your account. Tell us immediately at hello@mailypop.com if you think someone else has accessed it.

Our staff may view your account, in read-only mode unless your issue requires otherwise, to provide support and to process your mail. Every such access is logged.

We use automated tools, including AI models, to summarize and categorize your scanned mail and to answer questions in the mail assistant. These summaries can be wrong or incomplete. Always check the original scan before acting on important mail such as bills, legal notices or government letters.

We handle your mail with care, but we are not responsible for mail that is lost, delayed or damaged before it reaches us, for delays caused by carriers or events outside our control, or for consequences of missed deadlines on mail you did not ask us to scan.

To the fullest extent the law allows, our total liability to you for any claim related to the service is limited to the amount you paid us in the 3 months before the claim.

We may update these Terms. If a change is significant, we will email you before it takes effect. Continuing to use the service after that means you accept the updated Terms.

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, including USPS regulations for CMRAs. Any dispute will be handled by the state or federal courts located in Harris County, Texas.

Questions about these Terms: hello@mailypop.com, or by mail at Houston Automation Lab, 7814 Laurel Gem Dr, Houston, TX 77016.